Shipping policy
At Umara Melbourne, we strive to offer you a seamless and pleasant shopping experience. Below you will find our shipping policy, so you know exactly what to expect when placing an order.
Shipping Locations
We currently ship within Australia and New Zealand. Want delivery outside of Australia or New Zealand? Please contact us so we can explore the options together.
Delivery Times
We do our best to process and deliver your order as quickly as possible. Below is an estimate of delivery times:
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Orders placed before 7:00 PM: Will be processed the same or next business day.
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Processing time: 1 to 2 business days (Monday to Saturday).
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Shipping time: 5 to 7 business days within Australia and New Zealand.
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Estimated total delivery time: 6 to 9 business days.
Note: During busy periods or delays with the carrier, delivery may take a little longer.
Carriers
We work with reliable delivery services to ensure your order arrives safely and on time, including:
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FedEx
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DHL
Shipping Costs
Free Shipping
At Umara Melbourne, you benefit from free shipping within Australia and New Zealand — with no minimum order value required.
Import Responsibility and VAT
The customer is fully responsible for paying any import duties, VAT, or other charges that may apply upon entry of the goods into the destination country. These costs are not covered or handled by Umara Melbourne and must be paid directly to the appropriate authorities.
Issues with Delivery?
Experiencing a delay or missing parcel? Please contact our customer service immediately. We’ll be happy to help and ensure your order reaches you properly.
Track Your Order
Once your order has shipped, you will receive an email with a tracking number. You can use this number to follow your parcel via the carrier’s Track & Trace page.
Contact Information
Address: on request
Email: info@umaramelbourne.com
Phone: -
Customer Service:
Monday - Saturday 12.00h - 20.00h.
We do our best to respond to your email within 1 to 2 business days.